Complaints and return of goods

A complete description of the options for withdrawal from the contract and complaints can be found in our terms and conditions in the section on withdrawal from the contract and complaints. Here we just describe a practical procedure on how to do it for better orientation.

Withdrawal within 14 days

You have the right to return the goods to us without giving a reason within 14 days, of course if you meet the usual conditions, such as that you do not open and taste the beers, that they will not expire (if they were not expired upon delivery), etc. Details and exact conditions can be found in the terms and conditions in the withdrawal from the contract section. 

How to:

1. Just write an email to pivoteka@beerpeak.cz where you enter the order number and the reason for withdrawal, or a bank account where to send the money... or print and fill in the official Withdrawal form and then send it to us by email or attach it to the package you will send or bring to us.

2. Deliver the goods to us at BeerPeak, Lidická 303/35, Prague 5, 150 00 - by post, transport service or in person.

3. If everything is in order, we will return the money as soon as possible, within a maximum of 14 days to the selected account, or in cash if you bring the goods to the store in person.

Complaint

This will not happen, but purely theoretically - if the beer (we don't sell anything else, so why not call a spade a spade) has a defect, it is sour (and it will not be sour), or there are broken bottles or crumpled cans in the box, etc. (i.e. a condition where it is not possible to apply a strip from the contract, see above) - you can claim it. The complete wording of this process can be found in our terms and conditions in the complaints section, here is just a quick procedure on how to do it...

The procedure is similar to returning goods:

1. Email to pivoteka@beerpeak.cz with an explanation of the situation, or use the prepared complaint form, and then send it to us by email or attach it to the package you will send or bring to us.

2. Suggest a way to resolve the complaint yourself, if it is accepted - if you want to send the goods again, or if you want a discount or you want a full refund (more details in our terms and conditions in the complaint section) 

3. You must deliver the goods back to us in the condition in which you received them from us, with logical exceptions, such as the need to open the beer to find out that it is spoiled... Well, anyway, if you send us back a carton of drunk cans saying that you didn't like it very much, we probably won't recognize it.

4. We will contact you as soon as possible to confirm receipt of the complaint and we will do our best to settle the complaint as soon as possible. If the complaint is recognized as justified, we will resolve it as soon as possible in the manner you propose, within 30 days at the latest.

We remind you that the complete process and conditions for exercising your right from defective performance (i.e. complaints) can be found in our terms and conditions in the complaints section.